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Educator Preparation Complaint Process

As defined by TAC 228.70: a candidate or former candidate in an Educator Preparation Program (EPP), an applicant for candidacy in an EPP, an employee or former employee of an EPP, a cooperating teacher, a mentor, a Director of Educator Preparation Services in a school district, charter school, or private school may submit, in accordance with subsection (c)(1) of this section, a complaint about an EPP for investigation and resolution.

Any of the above aforementioned, hereinafter referred to as the complainant, who have a complaint may seek resolution without fear of retaliation. If the complainant is a current A&M Central Texas student, you must follow the University Student Complaint Procedure. This information can be found at: TAMUCT Student Complaint Procedure. For more information, please contact the Associate Dean of Student Affairs at (254) 501-5877.

All other complainants, please follow the guidelines listed below.

Filing a Complaint

A formal public complaint is a signed written statement of complaints or concerns regarding the customer service provided by employees of the College of Education-Educator Preparation Programs. A formal written public complaint must include the facts upon which the complaint is based.

Please provide a written and signed copy of the A&M Central Texas College of Education-Educator Preparation Program Complaint Form to the College of Education-Educator Preparation Services in person or by mail, fax, or email to:

Educator Preparation Services

College of Education
1001 Leadership Place
Warrior Hall 322 G
Killeen, TX 76549

Phone: (254) 519-8737
Fax: (254) 519-5788
Email: educatorprep@tamuct.edu

Anonymous or unsigned complaints will not be processed. It is also important to know that the sender of complaints that are received by fax or email must be verified. The sender must provide a full name, address, and phone number that matches the information found on the A&M Central Texas College of Education-Educator Preparation Program Complaint Form. Verification of sender will be conducted by phone and documented in an email reply message to sender.

Complaint Procedures

Texas A&M University-Central Texas College of Education has established the following procedures for responding to a formal complaint from the public regarding an issue involving the College of Education - Educator Preparation Programs.

  1. Any complainant, wishing to submit a complaint shall initially file a formal complaint using the A&M Central Texas College of Education Educator Preparation Program Complaint Form to the Director of the Educator Preparation Services.
    1. If the complaint is against the Director of the Educator Preparation Services, then the complainant should notify in writing the Dean of the College of Education.
  2. The A&M Central Texas College of Education-Educator Preparation Program Complaint Form must be signed and dated by the complainant, and submitted within 30 business days of the alleged incident. The Director of Educator Preparation Services will make a determination on a case-by-case basis as to whether complaints submitted after the deadline will be considered.
  3. The Director of Educator Preparation Services will acknowledge receipt of your complaint within 10 working days. After the complaint is received, an investigation will take place. The investigative period may last up to 30 business days; extenuating circumstances may cause a deviation from the defined time frames. The Director of Educator Preparation Services shall conduct the investigation or appoint a university or system investigator, if necessary. The Director of Educator Preparation Services will take reasonable measures to avoid any and all conflicts of interest in selecting the investigator. The investigator will gather all facts pertaining to the complaint and submit those in writing to the Director of Educator Preparation Services. This procedure ensures thorough investigations, affording all involved parties an opportunity to submit evidence relevant to the complaint.
  4. The Director of Educator Preparation Services shall send a written resolution to the complainant with the outcome(s), reason(s) for the decision, any remedies afforded, if any, and notice of the appeals process. The Director of Educator Preparation Services shall also forward a copy of the resolution to the employee overseeing the area or individual and be kept on file.

Appeal

  1. If the complainant wishes to file an appeal of the resolution, the complainant shall notify the Dean of the College of Education in writing with a copy of the initial A&M Central Texas College of Education Educator Preparation Program Complaint Form and copy of the Director of Educator Preparation Services' written resolution. The written appeal must be signed by the complainant, and submitted within 10 business days of the Director of Educator Preparation Services' resolution. The Dean of the College of Education will make a determination on a case-by-case basis as to whether appeals submitted after the deadline will be considered.
  2. An investigation shall follow the submission of the appeal. The Dean of the College of Education will present the findings of the investigation to the Educator Preparation Council (EPC). Within 30 business days of receiving the appeal, the EPC shall submit their decision in writing to the complainant with the outcome(s), reason(s) for the decision, any remedies afforded, if any. Extenuating circumstances may cause a deviation from the defined time frames. The EPC shall also forward a copy of the resolution to the Department of Educator Preparation Services to be filed. The resolution or outcome from the appeal is final and not appealable.

TEA Complaint

If any complainant has an unresolved complaint and appeal decision regarding the A&M Central Texas College of Education Educator Preparation Program and wishes to report it to the Texas Education Agency (TEA), the complainant will need to follow the required steps outlined by TEA. Information can be found on the TEA website at:

Visit TEA Complaint Information Website

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